"Several years ago I purchased a 4-wheeler from Maxim to ship to Honduras. This was an unusual situation because of all the red tape involved but Maxim stepped up and got it done without problems. That experience brought me back to Maxim when I was in the market for a new Goldwing. While price is certainly important, to me customer service and dealer honesty and integrity is the deciding factor. When negotiating to purchase my Goldwing, I shopped several dealers, local and out of state. I explained upfront that I would not tolerate being mislead or lied to and if I even suspected the dealer was doing so, I would walk out. I did in fact walk out of several dealers even though they quoted cheaper prices, they had lost my trust and business. I made my second major purchase at Maxim because they went out of their way to be upfront and honest with me. I was raised to believe a man is only as good as his word. My word is worth more than anything written on paper and that is what I expect from others. Maxim has lived up to that belief and has earned my respect, loyalty, and business. Policies, procedures, rules, and laws govern today's society because so many people and business's are dishonest. Having a dealer like Maxim that will "DO THE RIGHT THING" regardless of what the rules say is invaluable to me. I have experienced this attitude in sales, accessories, parts, and service, that shows me it's the universal attitude shared throughout the dealership. Maxim, unless you change your commitment to customer service and put the dollar before the customer, I will remain a loyal customer and recomend you to all that will listen."
Russ Clark - The Colony, TX